Standards

To ensure we can provide you with reliable IT support and maintain optimal system performance, we require that all computers receiving managed IT services meet the following minimum specifications.

Hardware Requirements

Minimum Standard

8 GB RAM

256 GB SSD Storage (Solid State Drive)

Intel Core i5 (7th gen or newer) or AMD Ryzen 5 equivalent processor

Gigabit Ethernet or modern Wi-Fi 5 (802.11ac) network capable

Operating System Requirements

Windows: Windows 11 Pro, Enterprise, or Education; Windows 10 Pro (with extended support)

macOS: macOS 12 (Monterey) or newer

Other: Please contact us to confirm compatibility

Why These Standards Matter

Computers that fall below these specifications may experience:

Slow performance and extended boot times that impact productivity
Compatibility issues with modern business software and security tools
Memory limitations that prevent our monitoring and support tools from running effectively
Storage constraints that leave insufficient space for system updates and patches
Outdated hardware drivers that create system instability

What Happens If Your Computer Doesn't Meet Standards

We cannot guarantee serviceability or support performance for computers that do not meet these minimum requirements. If your computer falls below these specifications, we may be unable to:

Install or maintain our remote monitoring and management tools
Apply critical security patches and updates
Troubleshoot performance issues effectively
Ensure compatibility with modern business applications
Provide timely technical support

In these cases, we strongly recommend upgrading your hardware before we continue managed support. This protects both your data and your productivity.

Upgrading Below-Standard Equipment

If your computer does not meet these standards, we recommend:

Adding RAM: Upgrading from 4GB to 8GB RAM is a cost-effective way to improve performance.
Upgrading to SSD storage: Replacing an older hard drive with a 256GB SSD dramatically improves boot times and responsiveness.
Upgrading the operating system: Ensure you're running a supported Windows 11 or current macOS version.
Replacing the computer: We strive to get the most life out of technology when possible and appropriate, but sometimes it's necessary to upgrade. If your hardware is several years old, a new computer may be the most reliable and cost effective option.

Questions?

If you're unsure whether your computer meets our standards, contact our support team. We can review your system specifications and provide recommendations for upgrades or hardware replacement if necessary.